Distance Sales Agreement
Last updated: 6 November 2026
Article 1 – Parties
1.1 Seller
| Seller / Service provider | Fatih Kubat – Cadde Piercing Studio |
|---|---|
| Address | İstiklal Mah. Mithatpaşa Cad. No:7B, 34762 Ümraniye / Istanbul |
| Phone | 0533 250 01 77 |
| iletisim@caddestudio.com | |
| Website | piercing34.com |
1.2 Buyer
The person who places an order on piercing34.com and whose name, address, phone number and email address are collected during the order (“Buyer”). Buyer details appear in the order summary and on the invoice.
Article 2 – Subject
This agreement sets out the rights and obligations of the parties regarding the sale and delivery of products ordered electronically by the Buyer on piercing34.com, in accordance with Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
Article 3 – Product, price and payment
The type, quantity, color/size, VAT-inclusive price, shipping fee and payment method of the product are shown in the order summary and in the order confirmation email sent to the Buyer; this information forms an integral part of the agreement. Prices published on the site are valid until updated.
Article 4 – Delivery
- The product is shipped to the address the Buyer specifies in the order. The order is delivered within 30 days at the latest after payment is confirmed; it usually ships within 1–3 business days.
- The shipping fee is shown in the order summary. For shipping details, see the Shipping in Türkiye page.
- The Buyer should check the package on delivery and should not accept a damaged package without having the courier record a damage report.
- Products can also be picked up in store; in that case they are checked on handover.
Article 5 – Right of withdrawal
The Buyer may withdraw from the agreement within 14 days of receiving the product, without giving any reason and without paying any penalty. Notice of withdrawal is given within this period by email (iletisim@caddestudio.com), phone or WhatsApp (+90 533 250 01 77).
- The Buyer returns the product to the Seller with its invoice and original packaging within 10 days of the withdrawal notice.
- The Seller refunds the product price and any delivery cost to the Buyer's original payment method within 14 days of receiving the withdrawal notice.
- For returns sent with the Seller's contracted courier, the shipping cost is borne by the Seller.
Article 6 – Cases where the right of withdrawal does not apply
Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used in the following cases:
- Hygiene: Products whose protective packaging, tape, seal or sterile pack has been opened after delivery and which are unsuitable for return for health and hygiene reasons (such as body piercing jewelry, earrings and sterilized products).
- Products prepared according to the Buyer's requests or personal needs, made to order or altered.
- Services started with the Buyer's consent within the withdrawal period (e.g. a piercing performed at the studio).
Article 7 – Defective products
If the delivered product is defective, the Buyer may exercise their rights under Article 11 of Law No. 6502 (withdrawal from the contract, price reduction, free repair or replacement with a non-defective item). Return shipping for defective products is paid by the Seller.
Article 8 – Personal data
The Buyer's personal data is processed under the KVKK Privacy Notice and Cookie Policy .
Article 9 – Dispute resolution
For disputes arising from this agreement, the Consumer Arbitration Committees at the Buyer's place of residence or place of purchase have jurisdiction within the monetary limits announced annually by the Ministry of Trade; above these limits, the Consumer Courts have jurisdiction. Applications can also be made via e-Government / Consumer Information System .
Article 10 – Entry into force
Before confirming the order, the Buyer declares that they have read and accepted the Pre-Information Formand this agreement. The agreement enters into force when the order is confirmed, and a copy is sent to the Buyer's email address.